Privacy Policy ampm wallet – Your Data Security Is Our Priority

1Introduction

Ampm wallet ("we", "Platform", or "ampm wallet") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our online gaming platform at ampmwallet.net.

This document applies to all users who register, browse, or use any part of the ampm wallet platform, including the website, mobile app, and any related services we offer to members in Malaysia.

We are committed to ensuring that your personal information is handled with full responsibility, transparency and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

2Personal Data We Collect

To provide a safe, responsible, and high-quality service to our members, ampm wallet collects various types of personal information. Below is a detailed table of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes and do not collect data beyond what is required for platform operations.

3How We Collect Data

Ampm wallet collects personal data through various transparent and responsible methods:

• Account Registration: Information you provide directly when opening a new account on our platform.
• Platform Usage: Data automatically generated when you use our services, including activity logs and transaction records.
• KYC Verification: Supporting documents you upload to fulfil identity verification requirements.
• Customer Support: Information you share when communicating with our support team via Live Chat or email.
• Cookies and Similar Technologies: Data automatically collected via cookies, tracking pixels, and similar technologies as you browse our platform.
• Trusted Third Parties: In some cases, we may receive information from payment service providers or identity verification agents we work with to verify your details.

4Purpose of Data Use

The personal data we collect is used solely for legitimate purposes related to the operation of the ampm wallet platform. The primary purposes for using your data are as follows:

• Account Management: Creating, verifying and maintaining your member account, including the login process and account security.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions related to your account promptly and securely.
• Identity Verification (KYC): Meeting legal requirements related to anti-money laundering and user age verification.
• Customer Support: Providing effective technical assistance and customer support whenever you need help.
• Platform Security: Identifying and preventing fraudulent activity, hacking, account misuse and other security threats.
• Service Improvement: Analysing usage patterns to enhance the user experience and develop relevant new features.
• Marketing Communications: Sending relevant promotional offers, bonuses and updates — only if you have given consent to receive such communications.
• Legal Compliance: Fulfilling legal and regulatory obligations imposed on online gambling platforms.

5Data Sharing and Disclosure

Ampm wallet does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are certain circumstances where we may need to share your information:

• Payment Service Providers: Required financial information is shared with FPX, DuitNow, Touch 'n Go, Boost, GrabPay, ShopeePay and banking institutions to process your transactions.
• Game Providers: Minimum game session data is shared with game provider companies to ensure a smooth and fair gaming experience.
• Legal Authority: ampm wallet will disclose the necessary information to authorities such as the police, courts, or regulatory bodies when required by Malaysian law.
• Identity Verification Agents: KYC documents may be shared with certified third-party identity verification providers to meet compliance requirements.
• Analytics Services: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand usage patterns.

All third parties working with ampm wallet are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.

6Data Security

Ampm wallet invests seriously in data security infrastructure to protect your personal information from unauthorised access, loss, or damage. Our security measures include:

• 256-bit SSL Encryption: All data communications between your browser and our servers are encrypted using the latest TLS protocols.
• Multi-Layered Firewall: Our servers are protected by enterprise-grade firewalls that continuously monitor and filter incoming traffic.
• Two-Factor Authentication (2FA): 2FA is available and encouraged for all member accounts to add an extra layer of security.
• Regular Security Audits: Independent third parties conduct regular penetration testing and security audits to identify and address system vulnerabilities.
• Internal Access Control: Only staff who require access to specific data to perform their duties are permitted to access our internal systems.
• Secure Data Backup: Data is regularly backed up to a secure, separate location to ensure service continuity.

7Cookies and Tracking Technologies

Ampm wallet uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent and errors encountered — to help us improve our services.
• Functional Cookies: Saving your preferences such as language and display settings so you do not have to reconfigure them each time.
• Analytics Cookies: Helps us understand traffic patterns and aggregate user behaviour for platform improvement purposes.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the ampm wallet platform.

8Your Rights as a User

Under Malaysia's PDPA and our best-practice privacy standards, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from our systems, subject to legal obligations we are required to fulfil.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another platform if needed.
• Right to Withdraw Consent: You may withdraw consent to the processing of your data at any time, though this may affect our ability to provide certain services.

To exercise any of the above rights, please contact the ampm wallet support team via Live Chat within the platform or by email at [email protected]. We will respond within 14 business days.

9Data Retention Period

Ampm wallet retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with relevant legal obligations:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's banking and financial legal requirements.
• KYC Documents: Retained for the period prescribed by applicable anti-money laundering legislation.
• Support Communication Logs: Retained for 3 years for reference and service quality purposes.
• Analytics Data: Anonymised data may be retained for a longer period for research and platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us:

• Live Chat: Available 24/7 directly within the ampm wallet platform — the fastest way to get a response.
• Privacy Email: [email protected] — for written enquiries requiring a detailed response.
• Response Time: We are committed to responding to all privacy-related enquiries within 14 business days.

We also encourage you to review this Privacy Policy periodically, as we may update it from time to time to reflect changes in our practices or new legal requirements. The "Last Updated" date at the top of this page will always be revised whenever any changes are made.