Responsible Gaming at ampm wallet – Safe, Healthy & In Control

1What Is Responsible Gaming?

Responsible gaming means enjoying betting and online gaming activities as a form of entertainment — not as a primary source of income or an escape from life's problems. At ampm wallet, we believe every member deserves to play happily, within reasonable limits, without letting gaming interfere with their finances, relationships, or mental health.

This is not just a slogan. It is at the core of how we design our platform, train our support team, and develop new features. Our primary goal is to ensure every gaming session brings joy, not stress.

Healthy gaming involves a few simple core principles that are easy to follow:

• Play with money you can afford to lose — never use savings, bill money, or borrowed funds.
• Set limits before you play — the best decisions are made before money starts moving, not in the heat of a session.
• Treat it as entertainment — just like going to the cinema or dining at an expensive restaurant, there is a cost you need to be prepared to bear.
• Stop when you've had enough — wins are a bonus, not a guarantee. Knowing when to stop is a skill worth developing.
• Don't chase your losses — this is the most dangerous habit in gaming. Chasing losses almost always leads to even greater losses.

2Signs of Problem Gambling

Problem gambling can affect anyone, regardless of background or gaming experience. It develops gradually and is often difficult to recognize in the early stages. Understanding the early warning signs is the first step toward seeking help before the situation becomes more serious.

Here are the warning signs you should watch out for:

• Thinking about gambling all the time — you frequently plan your next session or think about how to get money to play.
• Need to wager increasingly larger amounts to get the same level of satisfaction as before.
• Unable to control, reduce, or stop playing even after attempting to do so multiple times.
• Feeling restless or irritable when attempting to cut down or stop playing.
• Playing to escape from problems, guilt, anxiety, or stress.
• Lying to family or friends about how much you have been playing or how much has been spent.
• Borrowing money to fund gaming or pay off gambling-related debts.
• Loss of interest in other activities that you used to enjoy because of an excessive focus on gambling.
• Neglecting responsibilities — work, family, school — consequences of time spent on gaming.

3Self-Assessment

Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with the ampm wallet support team or seek professional help.

4How to Use the Control Tools on ampm wallet

All ampm wallet self-control tools are directly accessible through your account settings. The process is simple and can be completed in under 5 minutes. Here is a step-by-step guide:

5Available Limits & Control Options

The table below summarises all self-control tools available to ampm wallet members, along with their implementation details:

If you need help setting up any of these control tools, the ampm wallet support team is available to assist you 24 hours a day, 7 days a week via Live Chat.

6Child & Youth Protection

Ampm wallet takes the issue of child protection very seriously. Our platform is open only to individuals aged 18 and above. We enforce a strict age verification process during registration and may request additional documents at any time to confirm a member's age.

If you share a device with children or minors, we recommend the following steps to prevent unintended access:

• Use a strong password and never share your ampm wallet login credentials with anyone, especially children.
• Log out after every session if you share a computer or phone with other family members.
• Enable parental controls on shared devices to block access to gambling websites.
• Use parental control software such as Net Nanny, Qustodio, or the built-in parental controls on iOS/Android to filter content.
• Be open about it with children about the dangers of underage gambling and the importance of waiting until adulthood.

7Help Resources & Support

If you or someone you know needs help with a gambling problem, there are several support resources available in Malaysia. Seeking help is a sign of strength, not weakness.

• Talian Kasih (15999): Malaysia's 24-hour community welfare helpline covering a wide range of issues including addiction.
• Hospital Bahagia Ulu Kinta: Malaysia's leading psychiatric hospital providing treatment for various types of addiction, including compulsive gambling.
• Gamblers Anonymous Malaysia: A peer support community for individuals struggling with gambling problems, with regular meetings held nationwide.
• Private Psychiatry Clinics: Many private psychiatrists in Malaysia offer dedicated counselling sessions for behavioural addictions, including compulsive gambling.
• Local Community Service Centres: Contact your nearest social welfare office for a referral to appropriate support services.

8Contact the ampm wallet Support Team

The ampm wallet support team is always ready to assist you with any questions or concerns related to responsible gaming. We understand this can be a sensitive topic, and all conversations are handled with full confidentiality and respect.

• Live Chat 24/7: The fastest way to get immediate help — accessible directly via the chat icon at the bottom corner of the ampm wallet platform.
• Support Email: [email protected] — for written enquiries requiring detailed clarification or documentation.
• Response Time: Live Chat is typically answered in under 2 minutes. Emails will be responded to within 24 business hours.

When you contact us regarding responsible gaming, our support team can assist you with the following: setting or adjusting self-control limits, explaining break or self-exclusion options, providing referrals to external support resources, and receiving feedback on how we can improve our responsible gaming features on the platform.